Frequently asked questions
The questions control rooms, case officers, courts and IT ask about electronic monitoring, before a proposal.
Devices and alarms
Which devices does it work with?
Ankle tags, wrist or ankle bracelets, home beacons and power banks. Each model reports to the platform's own gateway, which turns its messages into one event model, so a new model can be added without changing the rest of the platform. The devices report to the agency's platform, never to a maker's portal.
What happens when a strap is cut?
The strap carries steel and optical fibre, so cutting it or releasing the lock raises a Critical alarm at once. The operator sees it at the top of the queue with the last position, calls the wearer through the tag and follows the agency's playbook. The tag cannot be switched off by the wearer, and positions are stored on it without signal and sent when signal returns.
How is curfew checked indoors, where GPS is weak?
From three signals together: the home beacon, the home Wi-Fi registered on the device and the position. A weak fix indoors does not raise a breach on its own, and leaving home does. Curfew hours can differ by day of the week.
Cases, courts and agencies
How does a court check a breach report?
Every evidence document is signed by the issuing officer and carries a hash of its contents and a verification code. Anyone holding the printout can check the code against the platform and see whether it matches what was issued.
Can one agency see another agency's cases?
No. Each agency sees only its own people, cases, devices and staff. The only thing that crosses agency lines is a police response request, and it carries only what the responder needs: who, where, the alarm and a photo.
What happens when staff move posts?
Permissions belong to the post, not the person. The replacement takes over the post, its caseload and its permissions with a handover, so nothing has to be granted again and nothing is left with someone who has moved on.
Deployment and the agreement
Where does the data live?
In Malaysia, in the agency's own data centre or a Malaysian government cloud. The devices report to the platform's own gateway, and the maps are served from inside the platform, so no position goes to a device maker's cloud or an outside map service. Every view of a person's location and every export is written to the audit trail.
What does the yearly agreement cover?
Releases, patches, device firmware rollouts, the customisations made for you, monitoring, severity-based response and restoration targets, and the changes needed as orders and policy move. Hosting stays with the agency, and the platform belongs to it.
Still have a question?
Send it with the orders you place on monitoring and the number of people, and an engineer replies within one working day.