One case per order, from the first day to the end date
Each case officer owns a caseload. The case holds the person, the order, the devices, every alarm and every contact, so the officer reads compliance from the record rather than from a phone call to the control room.
The caseload
Every person on the officer's caseload in one grid: the order, its end date, compliance this week, open alarms, the last contact and the next report date. Cases needing attention sort to the top.
The person and the order
The person's photo, MyKad or passport number, address and next of kin, and the order that placed them on monitoring, with its conditions, its end date and the agency that issued it.
- Sample wording on screens until each agency confirms its own
Compliance at a glance
Curfew kept, zones respected, the device charged and worn, by day and by week. A breach links to the alarm and to how the control room handled it.
The contact log
Every visit, call and report made by the person, recorded by the case officer on the case, beside the letters and SMS sent to the person.
Access by post, not by person
Permissions belong to the post a person holds, such as a case officer at a district office. When staff move, the replacement takes over the post and its caseload with a handover, and nothing has to be granted again.
The end of the order
At the end date the device is removed, the case is closed and archived, and its records are kept for the agency's retention period and then purged. Removing a device before the end date needs a second person to approve.
See it on your own cases
Send us the orders your agency places on monitoring, how many people are on monitoring or expected to be, and how alarms are handled today. An engineer replies with a pilot plan, a deployment plan and a proposal.