Every alarm handled to a playbook, step by step

The strap cut or opened, the lock released, the power bank removed, the battery low or critical, the device offline, GPS lost, the SOS button pressed, and the device turned back on after charging.

• A strap with steel and optical fibre raises the alarm the moment it is cut
• A tag that cannot be switched off by the wearer
• Positions and alarms stored on the tag without signal and sent when it returns

A curfew breach, an exclusion zone entered, an inclusion zone left, a zone schedule broken, a device not charged by the reminder time, no movement for too long, and a position that jumps further than a person could travel.

Each alarm has a severity, a response target and a playbook of steps set by the agency. The operator acknowledges, checks the map and the history, and works the steps in order, so a night shift handles a strap alarm the same way the day shift does.

• Resolve with a reason
• Escalate to the case officer
• Request a police response

The operator calls the wearer through the tag itself, so the first question is asked in seconds, not after a home visit. A wearer who presses SOS is put through to the numbers the agency sets, up to three per device.

A response request goes to a field responder's app with only what the responder needs: who, where, the alarm and a photo. The responder navigates there, records the outcome with photos on scene, and the operator sees it on the alarm.

• The only thing that crosses from one agency to another
• Accepted, on the way, on scene and closed, each timestamped